Carpe Diem Care Packages

Choose the Carpe Diem Care Package that best suits your business. Each package includes proactive IT support designed to keep your systems secure, reliable and running smoothly.
Package prices exclude travel costs. Travel is calculated per site based on distance and included in your quotation.

  • Carpe Diem Care Package

  • Monthly Remote Support
  • Preventative Maintenance Visits
  • Included Onsite Support Incidents
  • Priority Emergency Onsite Support
  • Standard Hardware Installation Labour

  • Starter IT

  • R75per PC/month Prices Start From

  • 20 min/PC
    Monthly Remote Support
  • Optional
    Preventative Maintenance Visits
  • —
    Included Onsite Support Incidents
  • —
    Priority Emergency Onsite Support
  • —
    Standard Hardware Installation Labour
  • Quote Me
  • Best Value

  • Core IT

  • R145per PC/month Prices Start From

  • 20 min/PC
    Monthly Remote Support
  • 2 visits/year
    Preventative Maintenance Visits
  • Up to 3/year
    Included Onsite Support Incidents
  • —
    Priority Emergency Onsite Support
  • —
    Standard Hardware Installation Labour
  • Quote Me

  • Premium IT

  • R210per PC/month Prices Start From

  • 30 min/PC
    Monthly Remote Support
  • 2 visits/year
    Preventative Maintenance Visits
  • Up to 3/year
    Included Onsite Support Incidents
  • 1/year
    Priority Emergency Onsite Support
  • 1/year
    Standard Hardware Installation Labour
  • Quote Me

Additional Service

To complement your Carpe Diem Care Package, we also offer the following optional services to further protect and enhance your IT environment:

  • Antivirus Protection — advanced malware and ransomware defence
  • Cloud Backup — secure, encrypted data backups with fast recovery
  • Remote Monitoring — proactive system monitoring to catch issues early

These optional services allow you to tailor your Carpe Diem Care Package to your business needs, giving you even greater protection and peace of mind.

FAQ

A Carpe Diem Care Package is an outsourced IT support service for businesses that need dependable technical assistance without employing a full-time IT technician. Our packages provide defined remote support and other benefits according to the plan you choose.

Every package includes an allocation of remote IT support. Starter, Core and Premium offer different support allowances, response times and onsite benefits. Please refer to the package comparison above for the exact inclusions. Optional services such as remote monitoring, antivirus and backup can be added separately.

Onsite support depends on your package. Starter onsite visits are charged separately, while Core and Premium include specified onsite benefits subject to the package terms and allowances. Additional work and any applicable travel charges are quoted or billed separately according to your agreement.

Yes. We can review your package as your business needs change. Upgrades and downgrades are subject to the terms of your service agreement and may affect your monthly fee and included benefits.

Work that falls outside the scope of your Care Package can still be carried out at the discounted hourly rate specified in your Care Package agreement. We’ll always discuss the work with you before proceeding.

Yes. Every Care Package has a service agreement explaining the services, response times and fees. Starter can be cancelled with 30 days’ notice. Core and Premium have an initial six-month term, followed by two months’ notice, in line with the agreement.

Remote Monitoring is available as an optional add-on and can be included with your Carpe Diem Care Package. Proactive monitoring helps identify potential issues before they affect your business.

Your Care Package can grow with your business. We can review the number of covered computers, your support needs and any additional services as your team expands.

Yes. We support most business computers, servers and networks, regardless of where they were purchased.

Yes. Most support requests can be resolved remotely, allowing us to assist your team quickly without waiting for an onsite visit.

Absolutely. Services such as Microsoft 365, Cloud Backup, Antivirus Protection, Remote Monitoring and Website Hosting can be added to your Care Package at any time.

Your package covers the support and benefits specified in your agreement. Work beyond the included allowances, major upgrades, special projects, hardware purchases and installations not expressly included in your plan may be quoted or billed separately at the applicable rate.

No. Carpe Diem Care can act as your outsourced IT support partner, helping with everyday computer problems, maintenance and technical guidance. You get access to professional assistance without the expense of employing a full-time IT technician.

Yes. We provide remote IT support to businesses in other towns and regions. We are based in Bloemfontein and also assist businesses across the Free State and surrounding areas with onsite visits by arrangement, subject to availability and applicable travel charges.

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