Carpe Diem Care Packages

Choose the Carpe Diem Care Package that best suits your business. Each package includes proactive IT support designed to keep your systems secure, reliable and running smoothly.
Package prices exclude travel costs. Travel is calculated per site based on distance and included in your quotation.

  • Carpe Diem Care Package

  • Monthly Remote Support
  • Preventative Maintenance Visits
  • Included Onsite Support Incidents
  • Priority Emergency Onsite Support
  • Standard Hardware Installation Labour

  • Starter IT

  • R75per PC/month Prices Start From

  • 20 min/PC
    Monthly Remote Support
  • Optional
    Preventative Maintenance Visits
  • —
    Included Onsite Support Incidents
  • —
    Priority Emergency Onsite Support
  • —
    Standard Hardware Installation Labour
  • Quote Me
  • Best Value

  • Core IT

  • R145per PC/month Prices Start From

  • 20 min/PC
    Monthly Remote Support
  • 2 visits/year
    Preventative Maintenance Visits
  • Up to 3/year
    Included Onsite Support Incidents
  • —
    Priority Emergency Onsite Support
  • —
    Standard Hardware Installation Labour
  • Quote Me

  • Premium IT

  • R210per PC/month Prices Start From

  • 30 min/PC
    Monthly Remote Support
  • 2 visits/year
    Preventative Maintenance Visits
  • Up to 3/year
    Included Onsite Support Incidents
  • 1/year
    Priority Emergency Onsite Support
  • 1/year
    Standard Hardware Installation Labour
  • Quote Me

Additional Service

To complement your Carpe Diem Care Package, we also offer the following optional services to further protect and enhance your IT environment:

  • Antivirus Protection — advanced malware and ransomware defence
  • Cloud Backup — secure, encrypted data backups with fast recovery
  • Remote Monitoring — proactive system monitoring to catch issues early

These optional services allow you to tailor your Carpe Diem Care Package to your business needs, giving you even greater protection and peace of mind.

FAQ

A Carpe Diem Care Package is a monthly IT support plan that provides remote technical support, proactive maintenance and expert assistance to keep your business running smoothly.

Depending on the package you choose, your Care Package may include remote support, proactive maintenance, system monitoring, software updates, antivirus management and priority response times.

Remote support is included with all Care Packages. If an onsite visit is required, travel costs are charged separately based on your location and are not included in the monthly package.

Yes. As your business grows or your IT requirements change, you can upgrade or downgrade your Care Package to better suit your needs.

Work that falls outside the scope of your Care Package can still be carried out at the discounted hourly rate specified in your Care Package agreement. We’ll always discuss the work with you before proceeding.

Yes. All Carpe Diem Care Packages are provided under a service agreement that outlines the services included, response times, pricing and terms of support. This ensures clear expectations and consistent service for both parties.

Remote Monitoring is available as an optional add-on and can be included with your Carpe Diem Care Package. Proactive monitoring helps identify potential issues before they affect your business.

our Care Package can grow with your business. Additional users, devices and services can be added as your requirements change.

Yes. We support most business computers, servers and networks, regardless of where they were purchased.

Yes. Most support requests can be resolved remotely, allowing us to assist your team quickly without waiting for an onsite visit.

Absolutely. Services such as Microsoft 365, Cloud Backup, Antivirus Protection, Remote Monitoring and Website Hosting can be added to your Care Package at any time.

Your Care Package covers the services outlined in your agreement. Projects, hardware installations, major upgrades and other work outside the agreed scope may be quoted separately or billed at your discounted hourly support rate.

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