IT Support Packages

Comparison of our support packages. Travel costs are calculated separately per site, based on distance, and are not included in the package price.

  • Support Packages

  • Monthly Support
  • Semesterly Visits
  • Hardware Replacement
  • Included Callouts
  • Additional Callouts
  • Emergency Callouts
  • Remote Monitoring & Management (RMM)
  • Add-On Services Available

  • Starter IT

  • R75per PC/month Prices Start From

  • 20 min per PC/month
    Monthly Support
  • Semesterly Visits
  • Hardware Replacement
  • Included Callouts
  • Additional Callouts
  • Emergency Callouts
  • Remote Monitoring & Management (RMM)
  • Add-On Services Available
  • Please Quote Me
  • Best Value

  • Core IT

  • R145per PC/month Prices Start From

  • 20 min per PC/month
    Monthly Support
  • Semesterly Visits
  • Hardware Replacement
  • Included Callouts
  • Additional Callouts
  • Emergency Callouts
  • Remote Monitoring & Management (RMM)
  • Add-On Services Available
  • Please Quote Me

  • Premium IT

  • R210per PC/month Prices Start From

  • 30 min per PC/month
    Monthly Support
  • Semesterly Visits
  • Hardware Replacement
  • Included Callouts
  • Additional Callouts
  • Emergency Callouts
  • Remote Monitoring & Management (RMM)
  • Add-On Services Available
  • Please Quote Me

Additional Service

To complement our IT Support Packages, Carpe Diem IT Solutions offers the following optional Additional Services to keep your business secure and running smoothly:

  • Antivirus Protection — advanced malware and ransomware defence
  • Cloud Backup — secure, encrypted data backups with fast recovery
  • Remote Monitoring — proactive system monitoring to catch issues early

These add-ons help you customize your IT support to fit your specific needs and give you extra peace of mind.

FAQ

Web Hosting provides everything you need to run a website, including space for your website files, databases, FTP access, and email accounts. Email Hosting focuses solely on professional email services with mailbox storage, webmail access, and support for mail clients.

Yes! Email Hosting is perfect if you only need professional email addresses without hosting a website.

In Email Hosting, the total storage is shared across all your mailboxes. For example, with 10 GB total, you can divide it however you want among your email accounts.

In Web Hosting, storage is split between your website files (webspace) and your email mailboxes.

Each package sets a maximum number of mailboxes you can create. For example, the Email Pro package allows up to 10 mailboxes sharing the total storage.

Each hosting package includes a set amount of Email Storage (for example, 2GB on the Starter package). This is the total space shared between all your mailboxes. If you create 2 mailboxes, they’ll share the 2GB. If you create 4 mailboxes, they’ll still share the same 2GB.

Your total email storage is shared, so if one mailbox is large, it leaves less room for the others. You can manage this by setting mailbox size limits (we’ll help you if needed).

Yes. For example, on the Starter plan you can create up to 4 mailboxes, but you’re free to use just 1 or 2 if that’s all you need.

You can upgrade to a higher hosting package with more email storage, or add extra storage to your current plan.

You’ll receive a warning before your storage limit is reached. You can either upgrade your package or purchase additional storage at R25 per GB per month.

Absolutely. Both your email communications and your website are protected with SSL encryption to ensure your data is safe during sending, receiving, and browsing.

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